Privacy Policy
Your data privacy matters to us. This policy explains how IntelWiseUp handles your personal information with transparency and care.
Introduction
At IntelWiseUp, we believe your personal information should be protected, not exploited. This privacy policy explains what data we collect, why we need it, and how we keep it safe. We've written this in plain language because legal jargon shouldn't hide important information about your rights.
We operate under Vietnamese data protection laws and international best practices. When you work with us for software testing services, you're trusting us with information that matters to your business. We take that responsibility seriously.
Information We Collect
Business Contact Information
Technical Information
How We Use Your Information
Your information serves specific, practical purposes in our testing services. We use your contact details to communicate about projects, schedule testing sessions, and deliver reports. Technical information helps us understand your software's requirements and document our findings thoroughly.
| Information Type | How We Use It | Legal Basis |
|---|---|---|
| Contact Information | Project communication, scheduling, invoicing | Contract performance |
| Technical Data | Software testing, bug documentation, reports | Contract performance |
| Usage Analytics | Improving our testing methodologies | Legitimate interest |
Data Storage and Security
Our Security Measures
We protect your data using industry-standard security practices. This includes encrypted storage, secure file transfer protocols, and access controls that limit who can see your information. Our team members sign confidentiality agreements before accessing any client data.
Your information is stored on secure servers in Vietnam and selected international locations that meet our security standards. We use reputable cloud providers with strong data protection policies and regular security audits.
Active Projects
Data retained throughout project duration plus 90 days for final reporting and invoicing.
Completed Projects
Contact information kept for 3 years for potential future projects. Technical data archived for 2 years.
Financial Records
Invoicing and payment data retained for 7 years as required by Vietnamese tax law.
Your Rights and Control
What You Can Request
Making these requests is straightforward – just send us an email with your specific needs. We'll respond within 30 days and won't charge fees for reasonable requests. Some data might need to stay in our records for legal or contractual reasons, but we'll explain why if that's the case.
Data Sharing and Transfers
We don't sell your information to anyone. Period. We only share data when it's necessary for providing our testing services or when required by law.
Limited Sharing Situations
If we work with international partners on your project, we ensure they meet equivalent data protection standards. We'll inform you about any cross-border data transfers and the safeguards we've put in place.
Cookies and Website Data
Our website uses minimal tracking to improve your browsing experience. We collect basic analytics about which pages visitors find helpful and how long they spend reading our content. This helps us create better resources for potential clients.
We don't use advertising cookies or track your behavior across other websites. You can disable cookies in your browser settings if you prefer, though some website features might not work as smoothly.
Changes to This Policy
We review this privacy policy annually and update it when our practices change or when new laws require adjustments. Major changes will be announced through email to existing clients and posted prominently on our website.
Minor clarifications or formatting improvements won't trigger notifications, but we'll always update the "Last Modified" date at the top of this page. We recommend checking back occasionally, especially before starting new projects with us.
Questions About Your Privacy
Have concerns about how we handle your data? Want to exercise your privacy rights? Just need clarification on something in this policy?
We typically respond to privacy inquiries within 48 hours during business days. Complex requests might take longer, but we'll keep you updated on our progress.