Legal Terms & Policies
Clear guidelines for our professional software testing services and client relationships
Service Terms & Conditions
Our software testing and validation services operate under clear professional guidelines. We've built these terms over years of working with diverse clients across Vietnam's growing tech sector.
- Testing deliverables are provided within agreed timeframes, typically 5-10 business days depending on project scope
- All discovered bugs and issues are documented with detailed reproduction steps and severity classifications
- Client source code and proprietary information remains confidential under strict non-disclosure agreements
- Payment terms are net 15 days from invoice date, with late fees applied after 30 days
- Service modifications require written approval and may adjust project timelines accordingly
We maintain comprehensive test documentation for all projects, ensuring full traceability and transparent reporting throughout the testing lifecycle.
Privacy & Data Protection
Client data security is fundamental to our testing operations. We follow industry-standard practices for handling sensitive information during manual testing processes.
- Test environments are isolated and secure, with access limited to assigned testing personnel
- Personal data encountered during testing is never stored or used beyond project requirements
- All testing devices and systems are regularly updated with security patches and monitoring
- Data retention policies ensure client information is securely deleted after project completion plus 90 days
- Third-party integrations are vetted for security compliance before use in testing scenarios
Intellectual Property Rights
Clear ownership boundaries protect both our testing methodologies and your software applications. We've developed these guidelines through extensive client collaboration.
- Client retains full ownership of their software, designs, and business logic throughout testing
- IntelWiseUp owns testing scripts, methodologies, and proprietary validation frameworks we develop
- Bug reports and testing documentation become client property upon project completion
- Neither party may use the other's trademarks or branding without explicit written permission
- Open source components identified during testing remain under their original licensing terms
Limitation of Liability
Professional testing services carry inherent limitations. While we strive for comprehensive coverage, software testing cannot guarantee zero defects in production environments.
Our liability is limited to the total contract value for the specific testing engagement. We recommend maintaining appropriate software insurance and staging environments for additional protection.
- Testing coverage focuses on documented requirements and commonly used features
- Performance testing results reflect specific test conditions and may vary in production
- Security testing identifies common vulnerabilities but doesn't guarantee complete protection
- Mobile testing covers specified devices and OS versions within agreed scope
- Integration testing validates documented APIs and third-party connections as configured
Dispute Resolution
Most testing concerns are resolved quickly through direct communication. For formal disputes, we follow structured resolution processes under Vietnamese commercial law.
- Initial disputes are addressed through direct negotiation within 15 business days
- Mediation services available through Vietnam Chamber of Commerce if needed
- Legal proceedings fall under jurisdiction of Lâm Đồng Province commercial courts
- Contract interpretation follows Vietnamese commercial code with English language precedence
Questions About These Terms?
Email: contact@intelwiseup.com
Phone: +84703826087
Address: 28 Nguyễn Khuyến, Phường 2, Bảo Lộc, Lâm Đồng, Vietnam